Privacy Policy

Last updated: March 10, 2026

This Privacy Policy describes how LTW Tech Solutions ("we", "us", or "our") collects, uses, and shares your personal information when you use the LeadRecorder mobile application (the "Service").

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for You to access our Service.
• Application means the software program provided by the Company downloaded by You on any electronic device, named LeadRecorder.
• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to LTW Tech Solutions.
• Country refers to India.
• Device means any device that can access the Service such as a smartphone or tablet.
• Personal Data is any information that relates to an identified or identifiable individual.
• Service refers to the Application.
• Service Provider means any natural or legal person who processes the data on behalf of the Company.
• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself.
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

QR Code and Business Card Data Collection

When you use our scanning features, we collect and store:

QR Code Scanning

• Scanned QR code data
• Contact information extracted from QR codes (name, company, email, phone, designation)
• Scan timestamps

Business Card Capture

• Contact information extracted from business cards using OCR (Optical Character Recognition)
• Extracted text data (name, company, email, phone, designation, address)
• Capture timestamps

Data Storage: All scanned and captured contact data is stored securely on our servers (AWS Mumbai region) and is only accessible by you. You can delete any scanned data at any time from within the app.

Image Processing: When you capture or select a business card image, we process it using OCR technology to extract contact information. We do NOT store the business card images. The images are processed temporarily and immediately discarded after text extraction. Only the extracted text data is saved.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

Information Collected while Using the Application

While using Our Application, in order to provide features of Our Application, We may collect, with Your prior permission:

• Pictures and other information from your Device's camera and photo library

We use this information to provide features of Our Service, to improve and customize Our Service. The information may be uploaded to the Company's servers and/or a Service Provider's server or it may be simply stored on Your device.

You can enable or disable access to this information at any time, through Your Device settings.

Camera and Photo Library Permissions

We request camera access for:

• Scanning QR codes in real-time
• Capturing business card photos
• For QR codes: We do NOT store camera images, only extracted text data
• For business cards: Images are processed using OCR to extract contact information

We request photo library access for:

• Scanning QR codes from saved images
• Selecting business card photos from your gallery
• We do NOT access or store your other photos
• Only the selected images are processed for data extraction

Cloud Backup and Synchronization

What We Back Up

• All scanned contact data (QR codes and business cards)
• Created files and folders
• Exported CSV/Excel files
• User preferences and settings

Note: Business card images are NOT backed up or stored. We only retain the extracted text data from business cards.

Why We Back Up

• To enable access from multiple devices
• To restore your data when switching phones
• To prevent data loss

Where Data is Stored

• Primary storage: AWS (Amazon Web Services) - Asia Pacific (Mumbai) region
• All data is encrypted in transit (HTTPS/TLS) and at rest (AES-256)
• Backups are performed automatically

Data Synchronization

• Your data syncs across all devices where you're logged in
• Changes made on one device appear on all your devices
• You can disable sync in app settings (data will remain local only)

Backup Retention

• Active account: Backups retained indefinitely
• Deleted account: All backups permanently deleted within 30 days
• Inactive account (no login for 2+ years): We may delete backups after notification

File Export and Sharing

When you export or share scanned contact data:

File Storage

• CSV and other exported files are stored on our secure servers (AWS Mumbai)
• We retain backup copies of your exported files to enable:
  • Access from multiple devices
  • Data recovery when switching devices
  • Synchronization across your devices
• Exported files are encrypted and only accessible by you
• You can delete exported files at any time from the app

Sharing Features

• Email sharing uses your device's email client
• WhatsApp sharing uses WhatsApp's sharing API
• When you share files, the recipient receives a copy of the data
• Shared data is subject to the privacy policies of the platforms you share to (email providers, WhatsApp, etc.)

Data Retention

• Exported files are retained as long as your account is active
• Files are deleted when you delete your account
• You can manually delete individual exported files from the app

Payment and Subscription Information

When you purchase a premium subscription, we process payments through:

For iOS Users

• Apple In-App Purchase (managed by Apple Inc.)
• We receive confirmation of your subscription status but do NOT receive your payment card details
• Apple's privacy policy applies: https://www.apple.com/legal/privacy/

For Android Users

• Razorpay (India) - Payment gateway
• Razorpay collects payment information according to their privacy policy
• We receive transaction confirmation and subscription status

We Store

• Subscription status (active/expired)
• Subscription plan type (monthly/yearly)
• Transaction IDs for verification
• Subscription start and end dates

We do NOT store credit card numbers or CVV codes.

Auto-Renewable Subscriptions

For iOS Users (Apple In-App Purchase)

• Subscriptions automatically renew unless cancelled at least 24 hours before the end of the current period
• Your Apple ID account will be charged for renewal within 24 hours prior to the end of the current period
• You can manage and cancel subscriptions in your iOS device Settings → [Your Name] → Subscriptions
• No refunds for partial subscription periods

For Android Users (Razorpay)

• Subscriptions automatically renew at the end of each billing cycle
• You can cancel anytime from the app settings
• Refunds are subject to our Refund Policy
• Cancellation takes effect at the end of the current billing period

Third-Party Services We Use

Our app integrates with the following third-party services:

Cloud Infrastructure

• Amazon Web Services (AWS) - Data storage and hosting
• Location: Asia Pacific (Mumbai) region

Payment Processing

• Apple In-App Purchase (iOS)
• Razorpay (Android - India)
• Cashfree (Android - India, legacy)

Communication

• SendGrid - Email service provider for notifications

Analytics and Monitoring

We do not currently use any analytics services. If we add analytics in the future, we will update this privacy policy and notify you.

Each third-party service has its own privacy policy governing their use of your data.

Location Data

Our app does not collect or use location data. However, payment service providers (Apple, Razorpay) may use location information to display appropriate currency and comply with regional regulations.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service, including to monitor the usage of our Service.
• To manage Your Account: to manage Your registration as a user of the Service.
• For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased.
• To contact You: To contact You by email or other equivalent forms of electronic communication regarding updates or informative communications related to the functionalities, products or contracted services.
• To provide You with news, special offers and general information about other goods, services and events which we offer unless You have opted not to receive such information.
• To manage Your requests: To attend and manage Your requests to Us.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

How to Delete Your Data

You can delete your data in the following ways:

Delete Individual Scans

• Open the scan history
• Swipe left on any scan and tap "Delete"

Delete Files

• Open the files screen
• Tap the delete icon on any file

Delete Your Account

• Go to Settings → Account → Delete Account
• This will permanently delete all your data including:
  • All scanned contacts
  • All files
  • Your account information
  • Subscription history (subscription status maintained for billing)

Request Data Deletion

• Email us at support@ltwtechsolutions.com
• We will process your request within 30 days

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred.

Law Enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities.

Security of Your Personal Data

The security of Your Personal Data is important to Us. We implement appropriate technical and organizational measures including:

• Encryption in transit (HTTPS/TLS)
• Encryption at rest (AES-256)
• Access controls and authentication
• Secure servers (AWS Mumbai region)

However, remember that no method of transmission over the Internet, or method of electronic storage is 100% secure.

Data Breach Notification

In the event of a data breach that affects your personal information, we will:

• Notify affected users within 72 hours of discovering the breach
• Notify via email to your registered email address
• Provide details about the nature of the breach and steps we're taking
• Advise on steps you can take to protect yourself
• Report to relevant data protection authorities as required by law

India Data Protection

For users in India, we comply with:

• Information Technology Act, 2000
• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• Digital Personal Data Protection Act, 2023 (when applicable)

Your data is stored on servers located in India (AWS Mumbai region). We do not transfer personal data outside India without your consent, except for:

• Apple In-App Purchase processing (for iOS users)
• Essential service providers with adequate data protection measures

GDPR Privacy

If You are from the European Economic Area (EEA), LTW Tech Solutions legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data We collect and the specific context in which We collect it.

Your Rights under the GDPR

You have the right to:

• Access your personal data
• Request correction or deletion
• Withdraw consent at any time
• Object to or restrict processing
• Request data portability
• File a complaint with the relevant Data Protection Authority

CCPA/CPRA Privacy Notice (California Privacy Rights)

This section applies to California residents and describes the categories of personal information we collect and your rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).

Your Rights under the CCPA/CPRA

• Right to know what personal information is collected
• Right to know whether personal information is sold or disclosed
• Right to say no to the sale of personal information
• Right to access your personal information
• Right to delete personal information
• Right to non-discrimination for exercising your rights

GCC Data Privacy Regulations

For users in Gulf Cooperation Council (GCC) countries, you have the right to:

• Access your personal data
• Request correction or deletion
• Withdraw consent at any time
• Object to or restrict processing
• Request data portability
• File a complaint with the relevant Data Protection Authority

Children's Privacy

Our Service is not intended for use by anyone under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us.

The LeadRecorder app is designed for business professionals and is rated 17+ on the App Store.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective.

Contact Us